Browsing Category Ask The Concierge

Hotel Indigo, Hong Kong Island

Tuesday, June 20, 2017

For a boutique hotel to reflect the true culture of its neighbourhood, the concierge - and other members of a hotel's staff - must know the city like the back of their hand. Thankfully, Rico Wong, Hotel Indigo’s Concierge, brings more than five years experience working in a range of Hong Kong hotels. To cap it off, Rico was born in Hong Kong ...

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Captain Fairfield Inn, Maine

Tuesday, June 13, 2017

Marianne Espinel and Rodolfo Sauma are the General Managers at Captain Fairfield Inn, located in Kennebunkport, Maine. The Inn was the first of Lark Hotels’ small collection of boutique hotels in New England,  in coastal, north-eastern United States. With a population of only 3,500 permanent residents, the town is better known as a summer haven for the wealthy, ...

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Ovolo Laneways, Melbourne

Tuesday, June 6, 2017

Christina Salantes has served as a Guest Service Agent at Ovolo Laneways for two and a half years, having worked in the hospitality and travel industry her entire working life. The boutique design hotel is centrally located at the top end of Little Bourke Street in Melbourne's CBD. A relaxed and friendly reception is complemented by the fresh, ...

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The Ritz-Carlton, Berlin

Tuesday, May 30, 2017

Thomas Munko describes himself as a true 'Berliner'.  Yearning to be part of that 1 per cent of the leading service professionals in the industry, he joined the Ritz-Carlton hotel company. In 2004, he was transferred to the newly-opened The Ritz-Carlton in Berlin and, a decade later, he was elected President of Les Clefs d’Or Germany. On top ...

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Le Royal, Luxembourg

Tuesday, May 23, 2017

Simon Delcomminette is Chef Concierge of the Hotel Le Royal located in the centre of Luxembourg City, the capital of Luxembourg, a small European country surrounded by Belgium, France and Germany. The City is famed for its fortified medieval old town perched on sheer cliffs. Simon is in his thirtieth year at the hotel, serving, assisting and making guests ...

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The Cottage, Bolobek

Tuesday, May 16, 2017

Brigid Robertson is the owner and chief concierge at The Cottage at Bolobek, in Macedon, an hour north-west of Melbourne. Bolobek, the name given to the working farm producing cattle and sheep, is an aboriginal word meaning ‘undulating’. The Cottage was the property's Station Hands House before a stunning renovation transformed it into a charming two-bedroom, two-bathroom, ...

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