Browsing Category Ask The Concierge

Feeling very alive, in Paris


Tuesday, August 14, 2018

The Peninsula Paris's Concierge, Nicolas Avril, was born in a town in western France where he lived until he was 20 years old. He then started his career at Disneyland Paris when it opened, and put in place their first Concierge desk. Before joining The Peninsula Paris one and a half years ago, he had worked for a couple of international ...

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Putting on the Ritz, Madrid style


Tuesday, August 7, 2018

For more than 100 years, Hotel Ritz, Madrid has been an icon in this vibrant city. The Head Concierge, Borja Martin Guridi, was born in Madrid and has worked at the hotel for almost 20 years. He is also the Vice President for Madrid's chapter of the famous Clefs d'Or organisation. Get ready to come on a ...

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Winning in Washington D.C.


Tuesday, July 31, 2018

The Mandarin Oriental Hotel in Washington D.C. (District of Columbia), the capital of the United States, has Lynn Jason holding the Chef Concierge's post. Lynn is a member of Les Clefs d’Or USA and loves "pretty much everything" about her job. "No two guests are alike – no two days are the same – helping is my passion." Let's ...

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Jóusàhn, Hong Kong. How I’ve missed you


Tuesday, July 24, 2018

Originally from France, The Peninsula Hong Kong's Chef Concierge, Brian Edouard Faula, has worked in the industry for more than 20 years. Being a Concierge, he loves to think that he may have an impact on people's lives "at a small scale" through being an ambassador and introducing Hong Kong to guests. Let's travel to Hong Kong and ...

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Havana, ooh na-na


Tuesday, July 17, 2018

Regina Márquez Saurí has served as Chef Concierge at Gran Hotel Manzana Kempinski in Havana, Cuba, since it opened, in June 2017. Regina says becoming a concierge is "the best thing that has happened to me so far. I love when I have to improvise to please the guests". Let's see how Regina, writing from Cuba's capital city of ...

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Beijing – A capital with something for everyone


Tuesday, July 10, 2018

Leigh Li has worked as Concierge at The Peninsula Beijing for 22 years. She grew up in Chengdu and came to Beijing, now a city of 21+ million people, when she was six. Her favourite Beijing locale is Houhai, where she likes to find a place to have some tea, and walk around. The hotel says, "a cultural ...

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