By Catriona Rowntree
Norhana Ismail is the Rooms Division Manager at The Saujana Hotel Kuala Lumpur which describes itself as "A moment of calm in the heart of a bustling city". Originally from Penang, Hana has worked with the hotel since May 2013, and enjoys the fact that every day is challenging and exciting, and no two days are the same. Hana ...
Elisabete Fonseca is Concierge at the Sofitel Lisbon Liberdade, in Lisbon, Portugal. Paris-born, Elisabete has worked at the hotel for 20 years and finds the role to be "very fulfilling. It allows me to be creative, and I love to meet different people each day coming from all over the world. As well as facing ...
Josh Zhu has held the title of Chief Concierge at Mandarin Oriental in Guangzhou since 2015. Guangzhou (广州; Gwóngjāu in Cantonese, Guǎngzhōu in Mandarin, Canton in English) is a sprawling, port city northwest of Hong Kong on the Pearl River, in southern China. Home to 12 million people, it's China's third biggest city, after Beijing and ...
Faralizah Binte Abdul Rahman (Fara), Guest Services Manager at Preferred Hotels' Royal Plaza on Scotts in Singapore, is in the spotlight in Ask The Concierge this week. Fara loves meeting new people every day at work and helping guests experience Singapore "in the best way possible". How lucky are we to benefit from her experience and wisdom!? Take ...
Ben Thomas is Chef Concierge at the boutique West Hotel Sydney, Curio Collection by Hilton , which opened in December 2017 in Sydney's CBD on Sussex Street, near Barangaroo and Darling Harbour. Born and raised in Sydney, Ben loves the uniqueness of working at a small property, because it allows for a very high and personalised level of service. The hotel ...
Mandarin Oriental Tokyo’s Director of Concierge Services is Masumi Tajima. She has worked at the hotel since it opened, 13 years ago. She was born in Gunma prefecture, which is famous for traditional hot springs of the highest quality; a unique combination of nature and industry; and winter sports, like skiing and snowboarding, close to major ...