Browsing Category Ask The Concierge

How to give Bali locals ‘an extra smile’


Tuesday, March 12, 2019

Dipa, the 22-year-old Balinese concierge at Bloomfield Hotel in Bali, loves his island home. When Dipa has a day off, he goes trekking to Mount Batur or hangs out at the local Banjur Hot Springs, with his friends. He says he also loves knowing that guests who stay at his hotel love his island. What a ...

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Hot damn, it’s Rotterdam!


Tuesday, March 5, 2019

Caithlyn (22 years) and Ashley (28 years) are the dynamic duo who "work at the most awesome hotel of Rotterdam: Room Mate Hotel Bruno!", in the Netherlands. Caithlyn was born in Rotterdam, and "after one day of having an amazing time" she had to move to her real home which is in a "small boring town ...

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Island time


Wednesday, February 27, 2019

Saddam Hussain is Residence Operations Manager at the Amilla Fushi, a member of the WorldHotels Collection. Born in the South Maldives, on Laamu Atoll, Saddam has worked at Amilla Fushi since its pre-opening in November 2014. He loves the fact he meets new people every day and has the opportunity to "fulfil all their requests to the best of ...

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Kempinski Seychelles Resort Baie Lazare


Tuesday, February 19, 2019

Svetlana is the 'Lady in Red', aka chief concierge, at Kempinski Seychelles Resort Baie Lazare. Originally from Russia, Svetlana's love of the ocean and water activities, such as diving, snorkelling, surfing and paddling, has drawn her to the Seychelles - "...one of the best places in the world to enjoy the ocean to the maximum", ...

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A hotel fit for a prince


Tuesday, February 12, 2019

Emma is Concierge at The Prince Hotel, in the heart of St Kilda in Melbourne's inner south-east. The hotel has just finished a refurbishment of all of its hotel rooms and launched a new restaurant, The Prince Dining Room. Right now, in Summer, St Kilda is at its most vibrant so, let's catch a tram down Fitzroy Street ...

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Harbour Grand Kowloon, Hong Kong


Tuesday, February 5, 2019

Chinese New Year means we're off to Hong Kong for some festivities to bring in the Year of the Pig! Born and raised in Hong Kong, concierge Eddie Ho has worked at the Harbour Grand Kowloon hotel for just over two years. Harbour Grand Kowloon enjoys a unique and accessible location, right on the Victoria Harbour waterfront ...

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